Privacy Policy

1. Introduction

R&B Ventures, LLC (“R&B Ventures,” “we,” “us,” or “our”) is a vehicle rental company based in Las Vegas, Nevada. This Privacy Policy explains what personal information we collect, how we use and share it, and the rights available to you, including rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, “CCPA”) and Nevada Revised Statutes Chapter 603A.

This policy applies to information collected through our website (randbventures.com), our online reservation system, phone and SMS communications, in-person rental transactions, and our rental vehicles.

By using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

• Identity information: Full name, date of birth, driver's license number and image, government-issued ID, and identity verification photos or selfies
• Contact information: Mailing address, email address, and phone number
• Payment information: Credit or debit card details, billing address, and transaction history (payment card data is collected and processed by our PCI-compliant payment processors; we do not store full card numbers on our own systems)
• Insurance information: Personal auto insurance details where applicable
• Rental information: Rental agreements, reservation details, vehicle condition attestations, signatures, and communications with us
• Gig-work verification: Proof of active gig-economy work (e.g., driver app screenshots) if you request gig-worker pricing

Information Collected Automatically

• Vehicle telematics and GPS data: Our rental vehicles are equipped with GPS tracking devices that record vehicle location, movement, speed, and ignition status throughout the rental period. This data is collected for fleet security, theft recovery, verification of compliance with the rental agreement, and documentation of vehicle use. See Section 8 for our full GPS Tracking Disclosure.
• Website and device data: IP address, browser type, device type, pages visited, and referring pages when you use our website or reservation system
• Communications records: Records of calls, voicemails, and text messages with our business phone system, which may include automated (AI-assisted) responses

Information from Third Parties

• Identity verification results from our verification provider
• Payment authorization and fraud-screening results from our payment processors
• Insurance eligibility or claims information from our insurance partners, where relevant to a rental or incident

3. How We Use Information

We use personal information to:

• Process reservations, verify identity, and administer rental agreements
• Process payments, deposits, authorized post-rental charges, and refunds
• Operate, secure, and recover our vehicles, including GPS monitoring during rentals
• Document vehicle condition before, during, and after rentals
• Communicate with you about your reservation, rental, account, or inquiries, including by SMS
• Investigate, document, and respond to accidents, damage, theft, unauthorized use, payment disputes, and chargebacks
• Comply with legal obligations, enforce our rental agreement, and protect our legal rights
• Maintain business records, perform accounting, and improve our services

We do not use your personal information for third-party behavioral advertising, and we do not sell your personal information.

4. How We Share Information

We share personal information only as needed to run our business:

• Service providers: Payment processors, identity verification providers, our rental management platform, GPS/telematics providers, communications and SMS platforms, email and web hosting providers, and professional advisors — each only for the services they perform for us
• Insurance partners: Our commercial fleet insurer and its administrators, in connection with coverage, certificates, claims, or incidents
• Financial institutions and card networks: In connection with payment processing, payment disputes, and chargeback responses, which may include rental documentation, communications, and GPS records relevant to the dispute
• Legal and safety: Law enforcement, courts, or other parties when required by law, subpoena, or court order; to report suspected theft or unauthorized use of a vehicle; or to protect the rights, property, or safety of R&B Ventures, our renters, or others
• Vehicle recovery: Licensed third-party recovery services, limited to the information needed to locate and recover a vehicle
• Business transfers: In connection with a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality protections

We do not sell personal information, and we do not share personal information with third parties for their own marketing purposes.

5. California Privacy Rights (CCPA)

If you are a California resident, the CCPA gives you the following rights, subject to certain exceptions:

• Right to know — request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our purposes, and the categories of third parties with whom we share it
• Right to delete — request deletion of personal information we have collected from you, subject to exceptions (for example, information we must keep to complete your transaction, detect fraud, defend legal claims, or comply with legal obligations)
• Right to correct — request correction of inaccurate personal information
• Right to opt out of sale or sharing — we do not sell personal information or share it for cross-context behavioral advertising, so there is nothing to opt out of
• Right to limit use of sensitive personal information — we use sensitive personal information (such as driver's license numbers and precise geolocation) only for the purposes permitted by the CCPA, such as performing our services, security, and fraud prevention
• Right to non-discrimination — we will not discriminate against you for exercising your privacy rights

Categories of Personal Information (CCPA)

How to Exercise Your Rights

Submit a request by emailing contact@randbventures.com with the subject line “Privacy Request,” or by calling (725) 777-1696. We will verify your identity before fulfilling a request (typically by matching information on file, and for sensitive requests, government ID). You may use an authorized agent with written permission. We respond within 45 days, extendable once by an additional 45 days where reasonably necessary.

6. Nevada Privacy Rights

Under Nevada Revised Statutes Chapter 603A, Nevada residents may direct a website operator not to sell certain covered information. R&B Ventures does not sell covered information as defined by Nevada law. Nevada residents may still submit a verified opt-out request to contact@randbventures.com, and we will honor it should our practices ever change.

7. SMS & Text Messaging

When you provide your phone number, you consent to receive text messages from R&B Ventures related to your inquiry, reservation, or rental — including booking confirmations, pickup and return coordination, check-in reminders, inspection scheduling, payment notices, and responses to your questions. Some responses may be generated with AI assistance.

• Message frequency varies based on your rental activity. Message and data rates may apply.
• Opt out anytime by replying STOP. Reply HELP for assistance, or contact us at (725) 777-1696 or contact@randbventures.com.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Opting out of SMS does not affect operational communications required to administer an active rental, which we may deliver by phone or email instead.

8. GPS Tracking Disclosure

All R&B Ventures rental vehicles are equipped with hardwired GPS tracking devices that remain active at all times. By renting a vehicle from us, you acknowledge and consent to the following:

• The vehicle's location, movement, speed, route history, and ignition status are recorded continuously throughout the rental period.
• GPS data is used for fleet security, theft prevention and recovery, verification of compliance with the rental agreement (including geographic and use restrictions), incident investigation, and documentation in payment disputes.
• Our GPS devices include a remote ignition-disable (kill switch) capability. This capability may be used when a vehicle is not returned as required, is reported stolen, is subject to unauthorized use, or when otherwise permitted by the rental agreement and applicable law. It is engaged in a manner designed to prevent the vehicle from being restarted, not to shut down a vehicle in motion.
• GPS records may be shared with our insurer, financial institutions and card networks in connection with disputes, licensed recovery services, and law enforcement as described in Section 4.
• Tampering with, disabling, or removing a GPS device is a breach of the rental agreement and may result in fees, termination of the rental, and referral to law enforcement.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transmission (HTTPS/TLS) on our website, access controls on business systems, PCI-compliant third-party payment processing (we do not store full card numbers on our own systems), and vendor platforms with their own security programs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by applicable law.

10. Data Retention

We retain personal information for as long as needed for the purposes described in this policy, and in particular:

• Rental agreements, condition documentation, attestations, and communications are retained for the duration of the rental relationship and afterward for as long as needed to resolve payment disputes, chargebacks, insurance claims, or legal claims, and to meet record-keeping obligations — generally up to seven (7) years.
• Payment and transaction records are retained as required for accounting, tax, and dispute-resolution purposes.
• GPS and telematics records associated with a rental are retained at minimum through the applicable payment-dispute and claims windows for that rental, and longer where they are evidence in an active dispute, claim, or investigation.
• Identity verification records are retained per our verification provider's retention practices and as needed for fraud prevention.

When retention periods end, we delete or de-identify information in the ordinary course of business.

11. Children's Privacy

Our services are not directed to children. You must meet our minimum age requirements and hold a valid driver's license to rent a vehicle. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will delete it.

12. Third-Party Links

Our website and communications may link to third-party sites and services — for example, our online reservation portal, payment pages, and identity verification flows operated by our vendors. Those services are governed by their own privacy policies, and we encourage you to review them. This policy applies only to information collected by R&B Ventures.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be posted on this page, and where required by law, we will provide additional notice. Your continued use of our services after an update constitutes acknowledgment of the revised policy.

14. Contact Us

Questions about this Privacy Policy or your personal information:

R&B Ventures, LLC
1500 E. Tropicana Ave., Suite 273
Las Vegas, NV 89119
(725) 777-1696
contact@randbventures.com